Client

Small to mid-size companies in need of web-testing (QA), but not full-time QA staff.

Value

Maintain knowledgeable, local staff without retraining overhead. Maintain minimal testing for monitoring, and scale quickly for rollouts. Gain unbiased QA from an outside source. Free your full-time resources to add value to your enterprise. Low risk path to lowering your risks; See how website testing can improve your team, with a part-time, scalable, local, low-impact support arrangement. If you already have site testing resources, see how we can extend your reach with our “Flex-Test” program.

Who

Forward Concept specializes in user based website testing, and the flexible staffing needs that go along the technology testing (Also known as Quality Assurance, or QA). By managing QA locally, in a flexible manner, Forward Concept enables many operators who are otherwise overspending programmer cycles on QA, or taking risks without QA, to take advantage of consistent QA resources on a part-time basis.

Why

QA can be a broad area, but in general QA staff test technology rollouts, so your programmers can stay programming. The savings realized by releasing programmers from QA repetition can be substantial, in addition to the quality improvements that testing provides. Additionally, many programmers are biased against doing proper QA, as they were involved in the initial work. That creates compelling reason to have a separate QA allocation. The challenge for QA is that it’s highly variable. When you need it, you often need 400% more staffing resource than when you don’t need it. Additionally, when you need QA, it is the absolute worst time to train staff for QA - the best QA resources are already very familiar with your business logic when the cycle starts. Lastly, the QA industry in general faces retention problems, due to the transitory, or stepping-stone, nature of the work. These 3 issues prevent many operators from realizing the full benefits that our “Flex-Test” program provides. Forward Concept offers an affordable way to get around these obstacles.

Services

Evaluations; Website Evaluation: $200 Let us go through your site as an outside 3rd party with no development service to sell (no conflict of interest) and give you feedback on how usable your site really is to an unaffiliated visitor.

Programs Order System Confirmation Program: $120/mo Semi-monthly confirmation of the ability to complete various orders from a couple of the latest web browser versions, on your e-commerce website. Sounds simple, but many companies lose business over simple maintenance errors in their "piece of cake" order systems. It’s not always something that automated systems can catch.

Website "Flex-test" Program: $440/mo Five hours per week of scheduled testing. Overhead availability guarantee of 20 additional testing hours in any one week per month, for your projects, when you need it. That's a 400% resource expansion & staff timesaver one phone call away! Weekly scheduled website test/QA reports. Reports after any custom website QA/testing requests. Help organizing or writing custom test/QA scripts.